Responsible Gaming at Bitkingz Casino

At Bitkingz Casino, we are committed to promoting safe and responsible gaming for all our Canadian players. While gambling should be an enjoyable form of entertainment, we recognize that it can become problematic for some individuals. We provide comprehensive tools and resources to help you maintain control over your gaming activities and ensure your experience remains positive.

Your Responsible Gaming Tools

We offer a complete suite of player protection features accessible through your account dashboard:

  • Deposit Limits: Set daily, weekly, or monthly caps on how much you can deposit into your account
  • Wager Limits: Define maximum betting amounts per session or specified time periods
  • Loss Limits: Establish total loss thresholds to protect your budget
  • Session Time Limits: Control how long each gaming session lasts before automatic logout
  • Self-Exclusion: Temporarily suspend your account for periods ranging from 24 hours to 30 days, or longer if needed
  • Permanent Account Closure: Request complete account termination at any time

All these settings can be adjusted through your account management section and take effect immediately upon confirmation.

Recognizing Problem Gambling

Gaming should always remain enjoyable and within your means. You may need assistance if you experience any of the following warning signs:

  • Gambling to recover losses or generate income
  • Borrowing money to continue playing
  • Spending more time or money than originally planned
  • Neglecting work, family, or social responsibilities
  • Having arguments with loved ones about your gambling habits
  • Using money designated for essential expenses like rent, utilities, or groceries
  • Constantly thinking about your next gaming session
  • Feeling anxious or irritable when unable to gamble

If you recognize any of these patterns, please seek support immediately.

Guidelines for Safe Gaming

Follow these best practices to maintain healthy gaming habits:

  • Establish a loss limit before you begin and strictly adhere to it
  • View gambling as entertainment, never as a way to make money
  • Never gamble with borrowed funds or credit
  • Take regular breaks and respect time limits
  • Balance gaming with other recreational activities
  • Avoid gambling when stressed, upset, or under the influence of alcohol or substances
  • Only use discretionary income that you can afford to lose
  • Keep track of time and money spent gaming

Self-Assessment and Support

If you're uncertain about your gaming habits, complete our confidential self-assessment questionnaire available in your account. For personalized assistance, our dedicated Responsible Gaming Team is available 24/7 at [email protected] or through our Live Chat support.

Account Management and Exclusion

Temporary Self-Exclusion: Suspend your account for any period from 24 hours to 30 days through your account settings or by contacting support.

Permanent Closure: Contact our Customer Support team at [email protected] or via Live Chat to request permanent account closure.

Fund Withdrawal: Please withdraw any remaining balance before initiating account closure procedures.

Reactivation Policy: Accounts may be reviewed for reopening only in cases unrelated to problem gambling, subject to our discretion and player welfare considerations.

Protecting Minors

In accordance with Canadian law, gambling is strictly prohibited for anyone under 18 years of age. To protect minors:

  • Install parental control software such as Net Nanny or Qustodio
  • Keep login credentials and payment information secure and inaccessible to children
  • Never leave devices unattended while logged into your account
  • Avoid saving passwords on shared or family devices

For additional online safety resources, visit www.betterinternetforkids.eu.

Professional Support Resources

If you or someone you know requires assistance with gambling-related issues, these Canadian organizations provide confidential support:

  • Responsible Gambling Council
  • Gambling Therapy
  • Gamblers Anonymous
  • Gam-Anon (for family members)
  • Provincial gambling helplines available in each province

Download BetBlocker software to restrict access to gambling websites across all your devices.

Contact Us

For questions about responsible gaming or to access support services, contact our specialized team at [email protected] or reach out through our Customer Support channels available 24/7.

Remember: Gambling should be fun and entertaining. Play responsibly, stay in control, and don't hesitate to seek help when needed.